FAQ General Product Information

This product is not a bone-conducting type. Instead, it is an open-ear type that transmits sound by air vibration. PSZ (Personalized Sound Zone) technology allows sound waves to cancel each other out at a set distance from the driver (the source of the sound), preventing leakage of sound to the surrounding environment.

The product is an open-ear type that takes in outside noise naturally, and so does not support noise canceling.

The MWE001, MBE001, and MBN001 ear cushions and the nwm ONE ear pads cannot be removed or replaced. Removing them forcibly may damage the product.

Please confirm that the device is securely connected to the device in use.

For Bluetooth connection type products, please confirm that the connection is made via Bluetooth. If this is not paired, configure by following the procedure shown here (FAQ_link to pairing method).

Check that the volume on your device is not turned down.

Restart the audio app that you are using for listening. Restarting the device that you are using, such as the smartphone or PC, may resolve the problem.

Because this product is an open-ear type affected by outside noise, the listening environment may make it difficult to hear sound from the product.

In order to use PSZ technology for sound leakage prevention, playback at a higher volume than regular earphones is required. This is a characteristic of the product, not a malfunction.

For wired-type products, depending on the model of conversion connector used, it may result in a lower volume. Either try using a different conversion connector or connect to a device that does not require such a connector, then check how it sounds.

This problem may be resolved by adjusting how the product is worn. Check that the product is being worn correctly.

If you feel any pain or abnormality, immediately stop using the product.

Check that the product is being worn correctly.

At first, “LE_Product name” is displayed, then after a few seconds, “Product name” is displayed.

During device selection, wait until “Product name,” not “LE_Product name,” is displayed before selection.

The Bluetooth function of our products has only acquired certification under the radio wave and other laws of the country of sale.  Use of the Bluetooth function in some countries and regions is restricted.  When using our products in other than the country of sale, confirm the laws, regulations, and other conditions of the country or region in which they will be used.

The product can connect to devices supporting Bluetooth. Carefully read the instruction manual of the device to connect to before use. This product is not guaranteed to work with all devices.

It is supported.

What is multi-pairing?　

A function that enables the retention and memory of pairing information for multiple Bluetooth devices.

It is supported.
Two Bluetooth-compatible devices can be connected simultaneously.
‍* In the case of the MBE001, update the firmware from the nwm Connect app.
Note that the following versions and later are supported.
App version: 1.2.0 for Android / 1.2.0 for iOS
Product firmware: 2.0.0 for Android / 2.0.0.0 for iOS

Multipoint connection is a feature that can simultaneously connect two devices in standby. However, audio can only be played from one profile of one device. Audio cannot be played from two devices simultaneously.

For details on how to connect, check the online instruction manual. Also check the instruction manual of your Bluetooth-compatible device.